Our 30-Day Money-Back Guarantee

At NovaMartAU, we want you to be completely satisfied with your purchase. That’s why you can return your order within 30 days of receipt.
We understand you may need time to decide if the product suits you. That’s why we also accept returns if the packaging has been opened and the product has been briefly tested.

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Return Procedure

Returning your order is simple:

1.Send an email to support@novamartau.com with your order number and reason for return.

2.You will receive the return address and clear instructions from us.

3.Pack the product securely and send it back.

4.Once we receive and inspect your return, we will process your refund within 5       business days to your original payment method.

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Damaged or Incorrect Items

Please check your order immediately upon arrival.

1.If your product is damaged, defective, or incorrect, contact us within 48 hours at     support@novamartau.com

2.We will provide a free replacement or a full refund at no extra cost to you.

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Refunds

• After your return has been received and inspected, you will get a  confirmation email.

 

• if approved, your refund will be processed within 5 business days to your   original payment method.
  

 

• Please note: your bank or credit card provider may require additional processing time before the funds appear in your account 

 

 

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Important Conditions

• You have 30 days from the date of receipt to request a return.

 

•  Items must be in their original condition, preferably with packaging.

 

•  Returns without prior request by email will not be accepted.

 

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📧 Questions?
Contact our customer service at support@novamartau.com